Complaints Procedure

Swimsuits can be replaced / returned undamaged, in their original packaging, clean, tested for underwear. If the swimsuits are damaged or soiled anyway (stains from the deodorant etc.), the complaint will NOT be accepted and the swimsuit will be returned to the sender's address without a refund.

Exchange:

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1. Return the swimsuit to the address: Neonky s.r.o., Beethovenova 3, Brno 602 00
 
2. Put a ticket with readable information into the package for what kind, color and size you want swimsuits to replace.
If the address of the sender with the address where the swimwear is to be sent, add a new address to the package.
After checking your swimsuit, clean and cool, new ones will be taken.

3. Enter the package within the Czech Republic for CZK 50 for new postage and within EUR 5 for Slovakia and other countries

4. After taking the package and checking the swimsuit, new swimwear will be sent to you.
 
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Return:

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1. Return the swimsuit to: Neonky s.r.o., Beethovenova 3, Brno 602 00

2. Put a ticket with readable information on the number of your account, which we will refund you and the amount you paid for the swimsuit.

3. After picking up the bundle and checking your swimsuit if they are clean and fine, you will be refunded on your account.

4. Money will be refunded WITHOUT postage and with a fee of 50, - per pack!
 
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